What We Do
Through proprietary software designed specifically for STATSimple, we are able to timely contact your patients to advise them of a change in diagnosis or advise them of important findings after they have been discharged from the ED or seen in your office. Do you have time to call them? Do the nurses? Can the chart be found to document properly that the patient was notified? Our software has, among other features, an integrated electronic telephone conversation voice recorder that allows us to capture and save conversations with patients for undeniable proof that they were, indeed, contacted regarding an urgent notification. This saves you time, effort, hassle and worry.  Many have asked, "What does the software cost?" The software is not available for purchase by you or your facility. What we offer is the service and the peace of mind that you will be afforded by having STATSimple manage these cases for you. The software is used only by the STATSimple team in our call center to make certain that your patients are not lost or forgotten. We will attempt to contact patients seven or more times through phone calls and certified mail. All your staff needs to do is fax to us the bar-coded coversheet that we provide (specific to each hospital or office), a face sheet and the radiology or lab result that needs to be relayed to the patient. For your peace of mind, each day, your ED or office will receive a fax-back of all patients we were able to contact, the outcome of our contact and the patient's response to our comments. Quarterly, we will mail to your facility an electronic copy of all files generated for archival in medical records in case a claim of negligence or malpractice is generated. Now, you will rest easy knowing that at any time proof of patient follow-up is needed, it will be there! As a bonus, we are working with insurance carriers to have medical malpractice and negligence premiums reduced for those facilities and physicians that utilize STATSimple
This is an innovative service pioneered by only one provider of this type of service.

Entertain this situation
PROBLEM:  Emergency physicians and nurses are swamped these days! ED’s are overburdened and overloaded. Time is a limited and precious commodity in this environment.  The liability climate is not friendly to physicians and hospitals. It is a common and unavoidable occurrence in the Emergency Center today to need to contact patients regarding X-ray misreads and blood culture/lab results that are not in-line with the anticipated organism or antibiotic prescribed.
ILLUSTRATION: At 2:10 AM , Mrs. Jones, a very tall, thin woman with a history of spontaneous pneumothorax arrives in the ED complaining of shortness of breath. A chest x-ray was ordered. The ER MD ably ruled out pneumothorax. She was sent home on antibiotics for pneumonia. When the radiologist read the x-ray the next morning, he saw a very small, seemingly innocuous “spot” on the left lung. In the climate of liability these days, the radiologist wants to be certain that the patient is made aware of the spot and referred back to the PCP for investigation.
So, the radiologist hands his report to the ER MD now on shift and asks this MD to follow up. Of course, this ER MD has no idea who the patient is. Where is the chart? Perhaps Medical Records has already been by to pick it up for filing/coding/billing.
Meanwhile, it is a busy day in the ER and everyone is overloaded The ER MD does not know when he will get around to calling Mrs. Jones.
He does find a moment to call but gets no answer.
Soon his shift ends and he passes this information onto the oncoming MD who passes this onto the charge nurse. The charge nurse will call Mrs. Jones as soon as she has a moment.
She does call Mrs. Jones at 6:30 that evening just before her shift ends. The charge nurse leaves a message but does not want to startle or frighten Mrs. Jones. Besides, she wants to make sure she gets this information into only Mrs. Jones’ hands (HIPAA-compliance). The nurse states, “Please call me at the ED. I have some important information for you.” The nurse then folds up the paper and places it in her pocket to await Mrs. Jones’ return call. Soon after, the nurse clocks out and goes home.
After coming home at 9:00 PM , Mrs. Jones listens to her messages and calls the ED back to find out what the charge nurse needed. Of course, the day charge nurse has gone home and the staff on-duty now does not know what to tell Mrs. Jones.
The next day while home on a day off, the day charge nurse washed her scrubs. In her front pocket was the information from the radiologist regarding Mrs. Jones that the ER MD passed along. By this time, because it was such a busy day the day before, the nurse has forgotten all about Mrs. Jones or even what her name was or what she was calling the patient about.
Six months later, that little, innocuous “spot” is diagnosed as malignant and has metastasized to the nodes. Her life expectancy is 3 months.
Her family sues the hospital, the ER MD’s and the radiologist. The verdict? $10,000,000 for the survivors—3 children under the age of twelve.
Sound far fetched? This illustrates how such drastic consequences for the patient and such enormous fiscal exposure for the professionals materializes. We need to realize that it can and does happen. We don’t like to admit it, but it is a problem for those cases similar to Mrs. Jones. Perhaps the problem is simply that the MD’s and RN's are overburdened by having to track Mrs. Jones down. Consider that they have to track down many misreads (6 or more a day—depending on the size of the ED) all the time. It is just one more burden and exposure to serious liability for the MD’s and nursing staff. A twist to the story could be that the charge nurse or the ER MD was able to contact Mrs. Jones and advise her of the concern but could not find the chart to document that the conversation took place. Mrs. Jones either forgot to follow-up or disregarded the heed, still developed cancer and her family still sued and still won a verdict because the facility could not prove that they contacted Mrs. Jones. Or... perhaps a message was left on the answering machine and Mrs. Jones' irresponsible 13 year-old child failed to give her the message. Meanwhile, they sit idly by in the ED awaiting a return call that never comes. Eventually, Mrs. Jones is forgotten about as other pressing matters require attention.

The scenarios are endless. 

The results are the same! Are you 100% confident that each and every patient is notified of important and life saving information such as misreads and discrepancies.

If it has not happened to you or your ED or office yet, your time may be drawing near. But, disaster for your patients and for your checkbook can be avoided-- simply!